Service Transition

itmSUITE ® supports the transition stage during the production of new services or changes being made to existing IT services. In particular, the processes of:

  • Transition Planning & Support
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Service Validation & Testing
  • Knowledge Management

Discover how by looking at the detailed profiles.


Main features of itmSUITE® useful in this area

  • Management of the transition activities of the services at all levels of complexity (eg. through projects or changes);
  • Provides support to the introduction of structured and optimized processes of change management exactly as requested;
  • Configuration Management of both visual and end-to-end IT services;
  • Asset management integrated with Configuration Management and all the other processes;
  • Release & Deployment Management controlled and integrated with Change, Incident and Problem Management;
  • Indexing of all data and information managed regardless of its format (eg. document, record) that makes searches easier;
  • Powerful and flexible reporting engine.

Main benefits deriving from the use of itmSUITE®

  • Increased accuracy in forecasting and managing costs, time schedules and risks associated with the stage of Service Transition;
  • Higher results in successful implementation of changes;
  • Re-use of the assets of Service Transition between projects and services;
  • Improvement of the efficiency in carrying out the transition of the service from design to production;
  • Contribution in reducing lead times of service transition;
  • Increase in the confidence about the ability of the service to meet requirements, objectives and planned costs;
  • Better control on service assets and configurations.

The complete software solution and tool for Service Transition by itmSUITE, available on premise or as a cloud / SaaS service