SRM - Service Request Management

The Service Request Management (SRM), iSYS is committed to taking charge of evasion and customer requirements. The service is activated in two cases:

  • by the customer (eg in case of a request for information or support for the use or configuration of the products);
  • as a result of an incident, if it is determined by a lack of knowledge on the part of 'users".

The service guarantees timing and is available in different options with different "hours" and / or speed of action.