Service Strategy

itmSUITE® supports this fundamental phase of the IT services lifecycle, in particular the following processes:

  • Demand Management
  • Financial Management for IT Service
  • Service Portfolio Management

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Main features of itmSUITE® useful in this area

  • Support for the optimal definition of the IT services and projects portfolio.
  • Effective and efficient management of IT services
  • Budget and economic control of the costs and earnings related to IT services and projects.
  • Management of the risks and benefits related to the implementation of the IT strategy.
  • Planning and control of the resources.

Main benefits deriving from the adoption of itmSUITE®

  • Concrete help offered so client can clearly understand the type and level of service that they need and the subsequent delivery of these services in the best way.
  • Support for the creation and update of a portfolio for transformation initiatives that will maximise the possibility of achieving the strategies.
  • Improvement in the capacity to manage risk and therefore a higher probability of achieving desired results within a specified time limit and within budget.
  • Improvement in the ability to respond rapidly and efficiently to change.
  • Improvement in communication between service clients and suppliers so that both have a clearer vision of what has been requested and how to achieve it.

The complete software solution and tool for Service Strategy by itmSUITE, available on premise or as a cloud / SaaS service