itmSUITE® supports this fundamental phase of the IT services lifecycle, in particular the following processes:
- Demand Management
- Financial Management for IT Service
- Service Portfolio Management
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Main features of itmSUITE® useful in this area
- Support for the optimal definition of the IT services and projects portfolio.
- Effective and efficient management of IT services
- Budget and economic control of the costs and earnings related to IT services and projects.
- Management of the risks and benefits related to the implementation of the IT strategy.
- Planning and control of the resources.
Main benefits deriving from the adoption of itmSUITE®
- Concrete help offered so client can clearly understand the type and level of service that they need and the subsequent delivery of these services in the best way.
- Support for the creation and update of a portfolio for transformation initiatives that will maximise the possibility of achieving the strategies.
- Improvement in the capacity to manage risk and therefore a higher probability of achieving desired results within a specified time limit and within budget.
- Improvement in the ability to respond rapidly and efficiently to change.
- Improvement in communication between service clients and suppliers so that both have a clearer vision of what has been requested and how to achieve it.