×

Warning

JUser: :_load: Unable to load user with ID: 681

itmSUITE® boosts Service Desk performances

Improve governance, resource and financial control of your  Service Desk 
cloud or on premise

Contact us

Notice: compact(): Undefined variable: script in /www_data/itmsuite/libraries/cts/app/elements/slider/view.php on line 110

Service Desk Features

Basic features
always available

Self Service Portal

Facilitate any request creation triggering
the corresponding workflow, managing
visibility and calendars.

Learn more...

Knowledge Portal

Facilitate creating, searching and
finding knowledge. But also... 


Learn more...

Workflow Engine

Modify and tune pre configured workflows,
create new workflows limitless.

 
Learn more...

Incident Management

Minimize outages, maximize customers’ satisfaction. Pre-configured, ITIL®
and ISO/IEC 2000 ready.

Learn more...

Problem Management

Take control of problems and optimize investments
and results in problem management.
Pre-configured, ITIL® and ISO/IEC 20000 ready.

Learn more...

Request Fulfilment

Optimize users’ request management and
maximize satisfaction. Pre-configured, ITIL®
and ISO/IEC 2000 ready.

Learn more...

Open source

Use open source middleware
only to install on premise.


Learn more...

Codeless configuration

Quickly configure without
needing technical skills
and coding.

Learn more...

Automation

Automate business rules activating
any internal functionalities and/or
external services.

Learn more...

Change Management

Govern, maximize value and minimize cost
of changes. Pre-configured, ITIL® and
ISO/IEC 2000 ready.

Learn more...

Communication and collaboration

Improve and embed communications and
collaboration into the relevant entities
(e.g. incidents).

Learn more...

Advanced features
add-ons

Asset and Configuration Management

Asset and visual configuration management.

Learn more...

Service Level Management

Create KPIs and targets, periodically report
or take real time decisions.

Learn more...

Financial Management

Control budget, balance and forecast cost
of your processes and services.

Learn more...

Mobile Devices Support

Work everywhere you go on iOS, Android
or Windows Phone devices.

Learn more...

DashBoards and Analytics

Easily build your DashBoards with
drill-down capabilities.

Learn more...

Customizable Reporting

Modify existing reports or create new ones. Enable
pull or scheduled distribution of reports.

Learn more...

Integrate with External Systems

Build external visibility of native or configured
functionalities, triggered by mail or web services.

Learn more...

Ask now

ASK YOUR FREE DEMO NOW !

Questions? Contacts Us: info@itmsuite.eu or call 0044 2035295682.

Features of the itmSUITE Service Desk solution, available on premise or as a cloud / SaaS service