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itmSUITE® boosts Service Desk performances

Improve governance, resource and financial control of your  Service Desk 
cloud or on premise

Contact us

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Service Desk Features

Basic features
always available

Self Service Portal

Facilitate any request creation triggering
the corresponding workflow, managing
visibility and calendars.

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Knowledge Portal

Facilitate creating, searching and
finding knowledge. But also... 

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Workflow Engine

Modify and tune pre configured workflows,
create new workflows limitless.

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Incident Management

Minimize outages, maximize customers’ satisfaction. Pre-configured, ITIL®
and ISO/IEC 2000 ready.

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Problem Management

Take control of problems and optimize investments
and results in problem management.
Pre-configured, ITIL® and ISO/IEC 20000 ready.

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Request Fulfilment

Optimize users’ request management and
maximize satisfaction. Pre-configured, ITIL®
and ISO/IEC 2000 ready.

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Open source

Use open source middleware
only to install on premise.

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Codeless configuration

Quickly configure without
needing technical skills
and coding.

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Automate business rules activating
any internal functionalities and/or
external services.

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Change Management

Govern, maximize value and minimize cost
of changes. Pre-configured, ITIL® and
ISO/IEC 2000 ready.

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Communication and collaboration

Improve and embed communications and
collaboration into the relevant entities
(e.g. incidents).

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Advanced features

Asset and Configuration Management

Asset and visual configuration management.

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Service Level Management

Create KPIs and targets, periodically report
or take real time decisions.

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Financial Management

Control budget, balance and forecast cost
of your processes and services.

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Mobile Devices Support

Work everywhere you go on iOS, Android
or Windows Phone devices.

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DashBoards and Analytics

Easily build your DashBoards with
drill-down capabilities.

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Customizable Reporting

Modify existing reports or create new ones. Enable
pull or scheduled distribution of reports.

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Integrate with External Systems

Build external visibility of native or configured
functionalities, triggered by mail or web services.

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Ask now


Questions? Contacts Us: info@itmsuite.eu or call 0044 2035295682.

Features of the itmSUITE Service Desk solution, available on premise or as a cloud / SaaS service