itmSUITE® supports the management stage of IT services in production. In particular, the processes of:
Discover how by looking at the detailed profiles.
Main features of itmSUITE® useful in this area
- Codeless and flexible management of workflow configuration that allows for the automation of the process models without compromises.
- Real-time calculation of targets met by SLA/OLA and maximum effectiveness in the presentation and communication of results
- Extremely flexible and modular "self-service" portal for the management of all requests and notices
- Easy to integrate with external monitoring systems via mail or web services to generate or automatically update its scope (eg.Incident)
- for the generation or automatic update of entities (ex. Incident)
Main benefits deriving from the adoption of itmSUITE®
- Reduction in effort and costs incurred to provide the service
- Reduction in effort and management costs of inefficiencies, for both the service provider and customer
- Availability of key data, for example the incidents, input for other processes with the aim of improving and justifying investments
- Respect of objectives and security policies
- Faster and standardized access to services
- Faster response times (eg. to events) and the automation of several activities