Service Operation

itmSUITE® supports the management stage of IT services in production. In particular, the processes of:

Discover how by looking at the detailed profiles.

Main features of itmSUITE® useful in this area

  • Codeless and flexible management of workflow configuration that allows for the automation of the process models without compromises.
  • Real-time calculation of targets met by SLA/OLA and maximum effectiveness in the presentation and communication of results
  • Extremely flexible and modular "self-service" portal for the management of all requests and notices
  • Easy to integrate with external monitoring systems via mail or web services to generate or automatically update its scope (eg.Incident)
  • for the generation or automatic update of entities (ex. Incident)

Main benefits deriving from the adoption of itmSUITE®

  • Reduction in effort and costs incurred to provide the service
  • Reduction in effort and management costs of inefficiencies, for both the service provider and customer
  • Availability of key data, for example the incidents, input for other processes with the aim of improving and justifying investments
  • Respect of objectives and security policies
  • Faster and standardized access to services
  • Faster response times (eg. to events) and the automation of several activities

The complete software solution and tool for Service Operation by itmSUITE, available on premise or as a cloud / SaaS service