ItmSUITE® makes it possible to effectively and efficiently support the execution of the Demand Management processes (service requests). This applies to both individual and aggregated requests ( planning and evaluation of overall resource requests).
Main features of itmSUITE® useful in this area
- Flexible and codeless management of the workflow configuration for the punctual management of requests, without compromises.
- Multi-level and graphic support for the planning and control of the use of human resources that takes into account all the activities carried out (assistence, projects etc)
- Real time calculations on whether the SLAs/OLAs have been achieved on time and maximum efficiency in the presentation and communication of results.
- Extremely flexible and modular 'self service' portal for the management of all requests and notifications.
- Possibility to define and monitor the performance of KPIs and to configure notifications and automatic actions (eg. request to carry out an activity) with regards to the reaching of benchmark levels.
- Advanced and personalised reporting of REP module.
- Ease of integration with external systems dedicated to the management of the acquisition and/or evasion of requests parts of the process.
Main benefits deriving from the adoption of itmSUITE®
- Quick, effective and efficient management of requests
- Improved planning and control of the overall use of human resources.
- Control over process performance
- Increase in client satisfaction.