The itmCLOUD ® supports the definition and calculation of KPIs, the setting of threshold values​​, the ability to trigger actions as a result, the management of SLA and OLA of any kind and at any scale / process handled with extreme flexibility, performance and ease of use.

Main features of itmCLOUD®

It is a unique features not so much for the purpose, the definition and calculation of KPIs, the setting of threshold values​​, which make it suitable for the management of SLA and OLA of any kind and at any scale / process managed by itmCLOUD ®, but rather for its flexibility, performance and ease of use.

The visibility of the status of the KPI, in fact, is freely configurable in all the lists of records (eg, incident, change) with sophisticated capabilities (eg, the combination of several KPIs in a single column depending on the attributes of the record, eg. vs incident. change) and the possibility of having several columns. It really is a unique usability.

But perhaps the most unique, although not immediately apparent, is the architecture of the Objective calculator, a sophisticated calculation engine, capable of processing hundreds of thousands of records for a refresh of the KPIs every few seconds.

The drive to develop this architecture arises from sophisticated customers with reaction times of a few seconds to issues and is a benchmark for the market in this area.

Main benefits deriving from the adoption of itmCLOUD®

• Support for the design and management of service level agreements with customers (Service Level Agreement or SLA), internal service providers (Operational Level Agreements or OLA) and suppliers (Underpinning Contract or UC)
• Design Support of Key Performance Indicators of any type, the setting of threshold values​​, the ability to trigger actions accordingly
• Reporting on the performance of the process and / or the Service in an end-end

itmCLOUD ® integrates a powerful open-source reporting engine that allows you to design and execute reporting easily on all the information provided.

Main features of itmCLOUD®

In this context, it was made a choice truly unique for the market: integrate perfectly into the solution a powerful and flexible reporting engine open source.

Principali benefici dell'adozione di itmCLOUD®

• No additional license cost
• Ability to reuse the expertise and the reporting engine without charges in other contexts
• Availability of the report itmCLOUD ® without the user being aware of the external component used

The itmCLOUD ® has been designed and manufactured to assure accessibility to the content and its main functionality for users with different disabilities (physical, sensory, etc..), In accordance with the requirements of Law no. 4 of 9 January 2004 "Provisions to support the access of disabled people to information - (Stanca Law) and, more generally, following the guidelines of the international standard for Web accessibility prepared by the World Wide Web Consortium (W3C ® ).

Main features of itmCLOUD®

• Availability of textual explanation for non-text elements (eg, graphics, symbols, sounds, changes)
• Linearization of the content present in the solution to support the work of screen reader
• Uniformity of style in all pages and in all the elements
• Using different senses for access to content (eg, the messages are not based solely on the interpretation of a color or a sound)
• Uniformity of style in all pages and in all the elements
• Choice of colors aimed at obtaining an effective contrast
• Support the use of different devices to interact with the solution (eg mouse, keyboard)

Main benefits deriving from the adoption of itmCLOUD®

• Improved accessibility by persons with disabilities
• Compliance with the requirements of Law no. 4 of 9 January 2004 (Legge Stanca), applies to all public bodies, and thereby reducing the risk of cancellation of contracts
• Accordance with the guidelines of the international standard for Web accessibility prepared by the World Wide Web Consortium (W3C ®)