Customer successes

We present some of the greatest success stories of our customers, even if they are not all ...

RGI Outsourcing

The purpose
  • Obtein the certification ISO/IEC 20000 quickly

The solution
  • Predisposition of the documentation required by the standard (policy, plans, processes and procedures, etc.), review and approval.
  • Configuration d'itmSUITE® as support of all processes ISO/IEC 20000 (SM, FM, CMS, OCE) ;
  • Realisation of rapports integrated with itmSUITE® (OCE, REP) ;
  • Predisposition and implementation of organizational changes;
  • Susceptibility testing and operation of processes and procedures;
  • training

Results and benefits
  • Certification ISO/IEC 20000 achieved on time and within budget, without exceptions;
  • Strengthening the market position of RGI.



The purpose
  • Automate quickly the process of IT Service Management and Project Management.
The solution
  • Rapid assessment of the operating model as-is;
  • Proposal of the to-be operational model based on best practices ITIL;
  • Configuring itmCLOUD® services for automation;
  • Test automation tuning and forming a key user.
Resultats and benefits
  • Fast application of processes with process standardization of operative procedures;
  • Integrated data management budget and resource management project and service.

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