We present some of the greatest success stories of our customers, even if they are not all ...
RGI Outsourcing
The purpose
- Obtein the certification ISO/IEC 20000 quickly
The solution
- Predisposition of the documentation required by the standard (policy, plans, processes and procedures, etc.), review and approval.
- Configuration d'itmSUITE® as support of all processes ISO/IEC 20000 (SM, FM, CMS, OCE) ;
- Realisation of rapports integrated with itmSUITE® (OCE, REP) ;
- Predisposition and implementation of organizational changes;
- Susceptibility testing and operation of processes and procedures;
- training
Results and benefits
- Certification ISO/IEC 20000 achieved on time and within budget, without exceptions;
- Strengthening the market position of RGI.
FIAT SpA
The purpose
- Automate quickly the process of IT Service Management and Project Management.
The solution
- Rapid assessment of the operating model as-is;
- Proposal of the to-be operational model based on best practices ITIL;
- Configuring itmCLOUD® services for automation;
- Test automation tuning and forming a key user.
Resultats and benefits
- Fast application of processes with process standardization of operative procedures;
- Integrated data management budget and resource management project and service.
