ItmSUITE® offers new even more advanced functions for the integrated management of resource capacity, whether they be allocated to specific projects or involved in day-to-day service activities.
It is now possible to budget how resources will be used on projects or ongoing activities (eg. Incident Management) or on tickets and have a clear overview of the allocation status of resources with the drill-down option on all elements (eg. project or single ticket activities) so that the details can be analysed. It is also possible to analyse the final balance sheets and periodically do forecasts that make it possible to analyse the saturation status of the resources and compare it to the budget.
No other solution on the market makes it possible to manage the workload 360° as well as giving clients these new functions for free, for modules that they have already purchased.